Privacy Policy

Last updated: 11/4/2025

1. Introduction

Annoor Travel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number
• Passport and visa information
• Payment and billing information
• Emergency contact details
• Dietary requirements and medical information (when relevant)

2.2 Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process your bookings and provide travel services
• Communicate with you about your travel arrangements
• Send you important updates and notifications
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Airlines, hotels, tour operators, and other travel service providers
• Payment Processors: To process your payments securely
• Government Authorities: When required by law or for visa/immigration purposes
• Emergency Contacts: In case of medical emergencies or travel disruptions

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing
• Access controls and authentication
• Regular security audits and updates

6. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Travel records may be kept for up to 7 years for accounting and legal purposes.

8. Your Rights

Under data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent (where applicable)

9. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and travel tips. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@annoortravel.com
• Phone: +44 784 178 0902
• Address: Leicester, United Kingdom

15. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.